Healthcare Highways Announces Leadership Transition to Drive Revenue Growth
1. What is Care Coordination?
Care Coordination is a personalized service that helps you navigate the complexities of the healthcare system and provides you with the support you need on your journey to health and wellbeing. Care Coordinators (sometimes called Care Managers or Case Managers) are healthcare professionals who work directly with you and your providers to identify, understand, and take control of health risks and chronic conditions to ensure you receive appropriate and timely care.
Most importantly, as a member of Healthcare Highways Health Plan, care coordination services are provided at no cost to you and qualified, covered family members. That’s right – it’s already covered.
2. Who is Care Coordination for?
Care Coordination is for all members of Healthcare Highways Health Plan who may benefit from additional support managing their healthcare needs. Some examples include individuals who have chronic or complex medical conditions and individuals who will/have experienced major medical episodes, like large surgeries and childbirth. This also includes individuals who are at high risk of developing chronic conditions.
3. How do I sign up?
If you think you may benefit from Care Coordination, reach out to your dedicated Healthcare Highways Health Plan customer experience team and let the Customer Experience Advocate you’re speaking to know that you’re interested in enrolling in the Care Coordination program. (Make sure to have your health insurance ID card ready! The number for your dedicated customer support team can be found on the back of your ID card.)
The Customer Experience Advocate will help connect you with the Care Coordination team and see if Care Coordination is appropriate for you.
Remember, the Care Coordination service is free to members enrolled in Healthcare Highways Health Plan – if you have any questions, don’t hesitate to reach out and ask!