Legal Statement
Generally Applicable Provisions
These General Terms and the legal notices found from this page (collectively, “Website Policies”) outline the terms for the use of all self-hosted digital properties and applications owned and/or provided by Healthcare Highways, Inc., which include https://www.healthcarehighways.com and https://www.hchhealthplan.com as well as Healthcare Highways social media platforms, newsletters, and online applications (collectively, the “Website”). By accessing and using the Website you accept and agree to these terms and conditions in full.
The following definitions apply to each of the subsections in these Terms and Conditions: “Client”, “You” and “Your” refers to you, the person accessing the Website. “Ourselves”, “We”, “Our”, and “Healthcare Highways” refers to Healthcare Highways, Inc. and its affiliates and all of their representatives. “Party”, “Parties”, or “Us”, refers to you and Healthcare Highways individually and collectively.
Changes to Policies
We may revise and update our Website Policies sometimes in our sole discretion. All changes are effective immediately when we post them and apply to all access and use of the Website thereafter. Your continued use of the Website following the posting of our revised Website Policy means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. We reserve the right to withdraw or amend the Website, including any service or material we provide on or through the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable or inaccessible at any time or for any period.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, if applicable, use any of the interactive or public comment features of this Website, if any, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@healthcarehighways.com or 1-888-569-5410 (toll free).
Geographic Restrictions
The owner of the Website is based in the State of Texas in the United States. We provide the Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
Indemnification
You agree to defend, indemnify and hold Healthcare Highways, its affiliates, licensors and service providers, and each of their respective employees, agents, officers, and directors, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of any of our Website Policies or your use of the Website, including, but not limited to, your use of any information obtained from the Website.
Governing Law and Jurisdiction
All matters relating to the Website and Website Policies and any dispute or claim arising out of the same (regardless of the form of the action), shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule whether of the State of Texas or any other jurisdiction. Any legal suit, action or proceeding arising out of, or related to, any of the Website Policies or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Texas in each case located in the City of Frisco, Collin County, although we retain the right to bring any suit, action or proceeding against you for breach of any of the Website Policies in your country of residence or any other relevant jurisdiction. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Your Comments and Concerns
The Website is operated by Healthcare Highways, Inc., located at One Cowboys Way, Ste. 290, Frisco, Texas 75034. All feedback, comments, requests for technical support and other communications relating to the Website or any of our Website Policies should be directed to privacy@healthcarehighways.com or 1-888-735-8818 (toll free), or mailed to the address above, attention Chief Technology and Privacy Officer. Any feedback you provide to us shall be deemed to be non-confidential and we shall be free to use such information on an unrestricted basis.
Cookie Policy
Effective Date: 9/30/19
Last Modified: 2/09/24
We employ the use of cookies and similar technologies (for example, web beacons, pixels, tags and device identifiers) (collectively, “cookies”). Cookies help to facilitate the best possible user experience of the Website as they allow us to recognize your user preferences from session to session and generally improve the functionality of the Website. Cookies are used to enable the functionality of certain areas of our Website and ease of use for those visiting the Website.
With cookies we log usage data when you use the Website, including when you view or click on content, browser type, browser language, internet service provider (ISP), IP address, proxy server, domain names, referring/exit pages, operating system, date/time stamp, clickstream data, perform a search or request, the date and time of your request or use one or more tools offered through the Website. We use cookies to recognize you and/or your device(s) on, off, and across the different applications of the Website and across devices. When you access or leave the Website, we receive the URL of both the site you came from and the one you go to next. We do not collect location concerning your GPS location. We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track how users move around the Website, and to gather information about our user base. We do not link this automatically collected information to your personal information.
Although most Internet browsers accept cookies and the like by default, you can control cookies through your browser settings and similar tools and refuse them altogether. If you refuse to accept cookies by activating the appropriate setting on your browser or smartphone, you may prohibit us from delivering the full capability of the Website and/or prevent the use of certain features and services that require these technologies. Pop-ups or links from third parties advertising on our Website may also use cookies, which are subject to the privacy policies of those third parties. Some parts of the Website may not function properly or be available to you if you refuse to accept a cookie or disable the acceptance of cookies.
By using our website, you agree to the use of cookies and similar technologies as described above. If you use the Website without changing your browser or device settings to disable cookies, we will assume that you consent to our use of the same.
General Privacy Policy
Effective Date: 9/30/19
Last Modified: 2/09/24
This Privacy Policy describes the use, collection, disclosure and processing of personal information collected by Healthcare Highways through the Website. By using the Website you accept and agree to be bound and abide by this Privacy Policy. For issues or concerns please contact privacy@healthcarehighways.com or 1-833-841-6708 (toll free).
What We Collect and How It Is Used
Information You Provide to Us
We collect personal data from you when you provide it to us in order to perform the services provided through our Website or provide you with additional information about such services. This includes when you engage in messages with us or request information from us through certain areas of the Website. We retain those communications to process your inquiries, respond to your requests, and improve our services. Personal information we collect includes:
- your name
- email address
- telephone number
- zip-code
- job title
We use the personal data you provide, along with other data we collect, to provide the services and products you request as well as to provide a more personalized experience on and to improve the functionality of the Website and our products and services. We do not collect protected health information (or “PHI”) from publicly facing websites. We may collect PHI from private portions of our Website that require user authentication (e.g., a username and password), in which case applicable law (such as HIPAA) and other restrictions govern our use and disclosure. We use cookies and other automated technologies to collect certain information, which is explained in our Cookie Policy.
Disclosure of Your information
Internal Disclosure
We will share your personal data internally within our organization to help improve our services and products for you.
Disclosure to Our Service Providers
We do not sell your personal information to third parties, but we may disclose the personal information you provide to contractors, service providers and other third parties we use to support our business (such as maintenance, analysis, audit, payments, fraud detection, communication, and credit checks and background checks) or that we use to provide the services you request (such as medical providers, insurance companies, underwriters). These third parties to which we give your personal information will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
Legal Process and Protection
We may disclose your personal information and other information about you to comply with any court order, law, or legal process, including to respond to any government or regulatory request. We may also disclose such information if we have a good faith belief that disclosure is reasonably necessary to: (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of the Website; or (5) exercise or protect the rights and safety of Healthcare Highways, our customers, or others. We may attempt to notify you about legal demands for your personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our sole discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand. We will also disclose and potentially provide the personal information we have about you to a third party in the event of a merger or sale of all or substantially all of our assets or similar transaction.
Disclosure on Your Behalf
We may disclose personal information that we collect or you provide as described in this Privacy Policy to fulfill our obligations, the purpose for which you provide it, for any other purpose you request when you provide the information, or for any other purpose for which we have your consent.
Using Your Personal Information to Communicate with You
Business and Marketing Messages
We may use your information to contact you about product and service offerings by email or otherwise. These communications include quotes that you request and communications about services and products. We may also contact you concerning advertisements and marketing messages for other services and products we provide. You have the right to opt out of such messages.
Security Messages
We may use your information to contact you about account, security, legal and other service-related issues. Please be aware that you cannot opt out of receiving such messages from us, including security and legal notices.
Notice
We reserve the right to and may provide any notice relating to the Website, including notice regarding a security incident or data breach, to you by: (i) sending a message to the e-mail address you provide (as applicable); (ii) posting to the Website; (iii) through major statewide media; and/or (iv) telephonic means, including calls and/or text messages, even if sent via automated means including automated dialers, standard text and data messaging rates may apply from your carrier. Notices sent by e-mail will be effective when we send the e-mail, notices we provide by posting will be effective upon posting, and notices we provide through telephonic means will be effective when transmitted or dialed. You consent to receiving electronic communications from Healthcare Highways relating to the Website and your use and access of the services provided through the Website. It is your responsibility to keep your e-mail address and any other contact information you provide to us current.
Your Rights to Deleting, Accessing and Correcting Your Information
For personal data that we have about you, you may request the following:
Deletion: You may ask us to erase or delete all or some of your personal data. Please note that doing so may limit your ability to use certain functionality of the Website. Please note that an email address is required to have a registered account.
Correction/Modification: You may edit some of your personal data through your account or ask us to change, update, or fix your data in certain cases, including if it is inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if your personal data is inaccurate or unlawfully held). Please note that limiting our ability to use or share your information may impede or prevent us from performing services you request.
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data you provided to us.
To make these or any other requests with respect to your personal information, you may contact us at: privacy@healthcarehighways.com or 1-888-735-8818 (toll free).
Certain state laws may provide you the right to make additional requests concerning your personal information. The exact scope of these rights may vary by state. If you are a resident of one of these states, and have provided us with personal information, state law may require that we provide you with certain information concerning your personally identifiable information. To request this information, send a request to privacy@healthcarehighways.com and include the phrase “[Your State] Privacy Request” (e.g., “[State] Privacy Request”) in the subject line.
When contacting us, please indicate your name, address, email address, and what personally identifiable information you do not want us to share with third parties. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.
We ask that individuals making requests identify themselves and identify the information requested to be accessed, corrected or removed before we process any requests. We may decline to process requests if we cannot verify the requestor’s identity, if we believe the request will jeopardize the privacy of others, if we believe the change would violate any law or legal requirement or cause the information to be incorrect, or for a similar legitimate purpose. In any case, where we provide information access, deletion or correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
If you choose to close your account or ask that we modify or delete some or all of your personal information, we will retain your personal data as reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce obligations or fulfill any other requests from you (for example, to opt-out of further messages or for a copy of your data).
Security and Protection
We implement security safeguards designed to protect your data. These include using encryption for your data while it is at rest and while it is being transmitted between your device or browser and our servers. However, given the nature of communications and information technology, and that the use of the Internet has inherent risks we cannot warrant or guarantee that information provided to us through the Website or stored in our systems or otherwise will be absolutely free from unauthorized intrusion by others, nor can we warrant or guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Links from the Website
Healthcare Highways may partner with third parties and provide links to third party websites. You may see both Healthcare Highways’ logos and the third party’s logo on these third-party websites. You are responsible for reviewing the privacy statements and policies of those other websites you choose to link to or from the Website, so that you can understand how those websites collect, use and store your information. We are not responsible for the privacy statements, policies or content of other websites or apps, including websites you link to or from the Website. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. The information they collect may be associated with your personal information or about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.
Website Terms Of Use
Effective Date: 9/30/19
Last Modified: 2/09/24
Accessing Website and Account Security
Your access and use of the Website is generally subject to these Terms of Use. Please note that your access and use may be subject to additional Website Policies depending on the nature of that use and access. For example, if you provide personal information to use through the Website, your use is subject to these Terms of Use, as well as our Privacy Policy.
You may use the Website only for lawful purposes and in accordance with these Terms of Use. We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users. You are responsible for making all arrangements necessary for you to have access to the Website and ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. If you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas, if any, of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Healthcare Highways, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Website for approved use only. No right, title, or interest in or to the Website or any content of the Website is transferred to you, and all rights not expressly granted are reserved by Healthcare Highways. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows: (i) your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; (ii) you may store files that are automatically cached by your Web browser for display enhancement purposes; (iii) you may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution; and (iv) if we provide social media features at any time, you may take such actions as are enabled by such features.
In no event may you use any part of the Website (including any information or materials available through the Website) for any competing commercial purpose, commercial purposes not pre-approved by Healthcare Highways, or in a manner that is likely to give the impression that information or content of yours emanates from or is endorsed by Healthcare Highways if this is not the case. Without limiting the foregoing, you must not: (i) modify copies of any materials from this Website, (ii) use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text; (iii) delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this Website; or (iv) access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.
Trademarks
The Healthcare Highways name, the Healthcare Highways logo and all related names, logos, product and service names, designs and slogans are trademarks of Healthcare Highways or its affiliates, subsidiaries, or licensors. You must not use such marks without the prior written permission of Healthcare Highways. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
Reliance on Information Posted & Changes to the Website
The information presented on or through the Website is made available solely for general information purposes. Information accessible through the Website is accurate as of the date it was prepared. Information may be incomplete or out of date. As a result, Healthcare Highways does not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
This Website may include content provided by third parties. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties. We may update the content of the Website from time to time, but its content is not necessarily complete or up to date. Any of the material in the Website may be out of date at any given time, and we are under no obligation to update such material. You are responsible for ensuring the accuracy of any content on the Website.
Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. Any views, opinions, or predictions contained in such third-party content are those of the author(s) alone and do not necessarily reflect the views of Healthcare Highways.
Disclaimer of Warranties – Use of the Internet
Unfortunately, the transmission of information via the internet is not completely secure. We cannot and do not guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You also agree and understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
General Disclaimer of Warranties
YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER HEALTHCARE HIGHWAYS NOR ANY PERSON ASSOCIATED WITH HEALTHCARE HIGHWAYS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, FUNCTIONALITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE OFFERED FOR ANY PARTICULAR PERIOD OF TIME, HAVE ANY PARTICULAR FUNCTIONALITY OR OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. HEALTHCARE HIGHWAYS HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HEALTHCARE HIGHWAYS, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS OR THEIR RESPECTIVE EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Waiver and Severability
No waiver by Healthcare Highways, Inc. of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
Diversity and Equal Employment Opportunity
As an Equal Opportunity Employer, Healthcare Highways, Inc. gives equal consideration to all employees and job candidates without regard to gender, age, race, color, pregnancy, genetic information, marital status, sexual orientation, religion, national origin, physical or mental disability, political affiliation, service in the Armed Forces of the United States, status as a veteran or special disabled veteran, or any other characteristic that is protected by federal, state, or local law.