Challenging Healthcare
to do Better.

We deliver measurable healthcare value to employers, plan members, and service providers. Our mission to “challenge health care to do better” makes us committed to building flexible, affordable health plan solutions to optimize your employee healthcare expenditure with transparent, high-performance networks, care coordination, and full pharmacy-benefit management options for small, medium, and large businesses.

Important: COVID-19 Update

Important considerations

1. Continue to follow the CDC and local public health guidelines. For more information on COVID-19 go here or coronavirus.gov.

2. A primary care physician is the best resource for getting answers to questions or concerns about coronavirus. They can determine candidates for testing, and provide the right authorization and information to obtain the test. To help the healthcare provider’s office take steps to keep other people from getting infected or exposed, you should wear a facemask before you enter a healthcare provider’s office.

   Healthcare Highways Health Plan provides coverage for COVID-19 diagnostic testing, including the cost of a provider, urgent care center, and emergency room visits in order to receive testing. Coverage is provided at no cost to the covered member. Treatment for COVID-19 will continue to be covered as it otherwise would be under the terms of the member’s health plan for similar illnesses.

3. Know the options for alternative care.

   • Members should call first before heading to a doctor as many providers are now offering telephonic office visits in lieu of or instead of physical office visits. Healthcare Highways will cover a visit with a provider whether in-office or using telecommunications platforms. Benefits for in-network and out-of-network providers will still apply.
   • HCH health plan benefits may also include telehealth coverage through companies like MDLive or other telehealth providers. Check your benefits handbook for details.

As always, seek prompt medical attention if your illness is worsening (e.g., difficulty breathing). If you have a medical emergency and need to call 911, notify the dispatch personnel that you have or may have or are being evaluated for COVID-19. If possible, put on a facemask before you enter a healthcare facility or before emergency medical services arrive.