Frequently asked questions asked from our members and eligible employees
There are several ways to get and stay informed about your health plan:
You can locate an in-network provider through our online “Find a Provider” feature.
Yes. There are two ways to nominate a provider:
That depends on the benefits in your specific health plan. Check your Member Benefits Handbook for out-of-network options. Even if you do not have to use in-network providers for all your care, your out-of-pocket costs will be less if you do. If your plan does not include an out-of-network benefit, then it is unlikely to cover any expenses related to an out-of-network provider.
Verifying that your provider is in-network before you make an appointment or receive service is always a good idea, but it is not required. However, because network changes occur throughout the year, it is good practice to ensure that your provider is (still) in-network before you make an appointment.
Please contact Healthcare Highways Service Operations at (866) 945-2292 for any questions regarding Healthcare Highways’ providers. We are here to assist you from 8:00 a.m. to 5:00 p.m. Monday through Friday, Central Time.
At Healthcare Highways we take quality and member rights seriously. You can file a grievance about the quality of care you received from a participating in-network provider by contacting us in writing at Healthcare Highways, 6300 Fallwater Trail, Ste. 120, The Colony, Texas 75056, Attn: Corporate Quality Management.
Need assistance? Our internal Member Services Team is here to provide extra support 8 AM to 5 PM, Central Time, Monday through Friday: (866) 945-2292.