Members

We’re so glad that you’re here. The good health and wellbeing of you and your covered family members is the focus of everything we do.

If you’re new to health insurance and want some general information, your Member Resource Center is the best place to start with answers to Frequently Asked Questions, member portal access, your claims history, member ID card access, and clear definitions of insurance terms.

Need assistance finding a local provider, accessing your information, or have a question? Our dedicated internal Member Services Team is here to provide extra support (866) 945-2291 8 AM to 5 PM, Monday through Friday.

Find a provider

Choose the state where your employer is headquartered.

Then match the network logo shown on the front of your membership ID card with one of the logos shown below. Click on your matching logo.

These networks form the Healthcare Highways service area.

Oklahoma

HEALTHCARE HIGHWAYS PLUS

HEALTHCARE HIGHWAYS SYNC

HEALTHCARE HIGHWAYS LOGIX

HEALTHCARE HIGHWAYS SYNC PLUS

For members in the Healthcare Highways networks at left, find your outside-of-service-area providers here.

Note: logo must appear on your member ID card.

Disclaimer: All providers in PHCS inside Oklahoma are considered in network within the Healthcare Highways Plus Plan. If you are not able to find your Oklahoma provider within the Healthcare Highways Plus search, you may also refer to the PHCS search customized for Healthcare Highways.

Texas

HEALTHCARE HIGHWAYS SYNC

HEALTHCARE HIGHWAYS SYNC VERITY

HEALTHCARE HIGHWAYS LOGIX

HCH LOGIX FOR TYLER ISD

To find an in-network provider when you are located outside of a Healthcare Highways service area, see our network partners below.

For members in the Healthcare Highways networks at left, find your outside-of-service-area providers here.

Note: logo must appear on your member ID card.

Louisiana

HEALTHCARE HIGHWAYS SYNC VERITY

HEALTHCARE HIGHWAYS LOGIX VERITY

VERITY HEALTHNET

VERITY FIRST CHOICE

For members in the Healthcare Highways networks at left, find your outside-of-service-area providers here.

Note: logo must appear on your member ID card.

Member portals

We’re here for you in whatever way works best for you. Our member portals let you take control and look up information on your own, or call our customer service teams. Find out where to seek care, here.

Health Plan Member Portal

www.HCHHealthPlan.com/members

Things you can do:

View your health plan benefits and summaries
Print a temporary ID card
Find a network healthcare provider
View your healthcare claims and deductible or out-of-pocket balances

Pharmacy Services Member Portal

www.Cerpassrx.com/members

Things you can do:

Compare prescription drug prices
Map your way to the nearest network pharmacy
Place refill requests for mail ordered medications
Organize your health history

Member Support:

For plan numbers that start with "HH" , call 800.397.9524

Pharmacy Help Desk:

call
844.636.7506

Customer service representatives are available 8 a.m. to 5 p.m., Central Time, Monday through Friday. Our customer service interactive voice support is available, 24/7

Member quick tips

All the information you need to go to an appointment with a provider is printed on your member ID card. Keep it handy when you speak to a customer service representative or when you use your online Member Portal. On the front of the card, you’ll find your group name and number and your member number, which you will use for anything related to your health and/or pharmacy plan. The back of your card reminds you how to reach us if you need answers or help.
For Healthcare Highways Health Plan members, please remember that you must obtain pre-certification for all hospital admissions, some outpatient surgeries, and several other services noted in your plan. Failure to do so may result in a reduction of benefits. Please call the appropriate number below to pre-certify and to get more details.
- For group numbers that start with “HH” (in Oklahoma and Texas), call 866.353.8162
- For group numbers that start with “HH” (in Louisiana), call 866.547.4255.
Check your Member Benefit Handbook for out-of-network options. You may not have to use in-network providers for all your care, but your out-of-pocket costs will be lower if you do. If your plan does not include an out-of-network benefit, then it is unlikely to cover any expenses that are related to an out-of-network provider.
As a member, you have rights and responsibilities. We’ve posted those rights and responsibilities below.

Member resources

Here you have everything you need in one easy spot. We hope you’ll take advantage of all these resources to stay informed and engaged. Mostly, we want to help you get and stay well.

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FREE Online Wellness Portal

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YOUR INFORMATION

Provider Search - A few disclaimers

For our Oklahoma Healthcare Highways Sync Plus members: Occasionally, a provider or hospital may be shown as both Tier 1 and Tier 2. Click on either option: your lower-cost Tier 1 rate will always apply.
Participating facilities may have facility-based physicians or facility-based health care practitioners like anesthesiologists, radiologists, and pathologists that are not included in the network. Non-participating facility-based physicians and health care practitioners may “balance-bill” the member for the balance of their bills that are not paid by the member’s health benefit plan. For more information, please call the 1-800 number located on your member ID card.
The providers listed in this online directory are accessible to health plan members through a contract arrangement between Healthcare Highways and other network partners, where applicable. All Healthcare Highways providers should recognize the combined logos on your member ID card.
This online directory is updated weekly, but it is for reference only. We make every effort to ensure current, accurate data, but changes occur daily and may not be reflected immediately.
Your finding a provider in our online directory is not a guarantee that that provider participates in the network for your employer benefit plan. Before you schedule an appointment, it’s your responsibility to contact the provider to verify if they are accepting new patients, if their practice is located inside of your health plan coverage area, and the provider’s participation in Healthcare Highways network or applicable outside-of-ser vice-area network.
Please contact Healthcare Highways’ Customer Service at (866) 945-2292 if you have questions or need help finding an in-network provider