HIPAA Policy Overview

Internet Privacy Details

Relationships are built on trust, and one of the most important elements of trust is respect for an individual’s privacy. Healthcare Highways, Inc. Inc. values our relationship with you and your employees, and we take personal privacy seriously.

We are committed to ensuring that those who use this website understand its privacy practices. This Internet Privacy Statement will outline 1) what personal information may be collected, 2) how that personal information may be used, 3) who may have access to the personal information, and 4) how the personal information is protected within the website’s secure infrastructure. This Internet Privacy Statement applies to this website, the services provided, and the information collected.

For privacy issues or concerns please contact: privacy@healthcarehighways.com or 1-888-735-8818 (toll free).

Commitment to Confidentiality

Confidentiality is a top priority at Healthcare Highways, Inc. We are committed to maintaining the highest level of confidentiality with all of the information we receive from this website’s users. This Internet Privacy Statement assures you that the information you share with Healthcare Highways, Inc. is kept confidential and fully secure.

This website may use links to other websites to provide you with additional useful information and services, and these links, which take you off this website, are clearly labeled. Healthcare Highways, Inc. is not responsible for the privacy policies or actions of those who control these other websites. We encourage you to look for and review the privacy policies of any website you visit.

Healthcare Highways, Inc. may also join with third parties and provides links to their websites to offer you additional information and services. You may see both the Healthcare Highways, Inc. logo and the third party’s logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and whose Internet Privacy Statement applies before they provide personal information. Healthcare Highways, Inc. may not have control over third-party partners’ use of your information.

Collection and Use of Personal Information

Those who use this website have the option to provide certain personal information, some of which may be required to receive certain services. By providing such information, the user agrees that Healthcare Highways, Inc. may store, process, and review such information and use this personal information for the purpose for which it was collected and as otherwise set forth on this page.

We collect certain personally identifiable information from our users at various places on this website. Our definition of “personally identifiable information” includes any information that may be used to specifically identify or contact you, such as your name, mailing address, and telephone number. Certain information may not be personally identifiable when it stands alone (e.g., your age) but may become so when it is combined with other information (e.g., your age and address).

We may use the personally identifiable information you provide voluntarily to contact you for marketing communication purposes, including updates to existing products and services, information about new products and services, upcoming events, surveys, and other announcements and inquiries. Users who do not wish to receive such communications via email can choose to opt out, and all email marketing communications contain an “unsubscribe” function.

Employers, providers, and covered employees and their covered dependents (“members”) can register for access to the secured areas of this website. To access the secured website, you may need to provide additional information, such as organization names, addresses, group numbers, and tax identification numbers. The purpose of the registration process is to validate who is requesting access to our secured areas. Registration also enables us to tailor the information you receive.

When website users provide personal information, they trust that we will protect their privacy and will give them choices for how that information will be shared. Healthcare Highways, Inc. will not sell, trade, or rent the personal information that you provide unless we are required to do so by law.

There are instances in which Healthcare Highways, Inc. may disclose website user’s personal information to our business partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These business functions may include order or service fulfillment companies, e-mail campaign providers, and/or credit card processing services. These companies are permitted to share, store, and/or use your personal information only for contracted business purposes.

We may share your personal information when such action is necessary to: 1) fulfill an enforceable government request; 2) conform with the requirements of the law or legal processes; 3) protect or defend our legal rights or property, this website, or other users; or 4) protect your health and safety, the health and safety of this website’s users, or that of the general public.

Technology Use on This Website

Information about you and your use of this website is collected using session “cookies,” which are small text files that are stored in your computer to facilitate your navigation through the website. Information stored in session cookies is not tied to your Personally Identifiable Information.

If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You can also delete a cookie manually from your hard drive through your Internet browser or other programs and set your browser to refuse all cookies. However, some parts of this website may not function properly or be available to you if you refuse to accept a cookie or disable the acceptance of cookies.

To gauge the effectiveness of this website, we may collect non-personal information about our website users. This information may include your IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track how users move around the site, and to gather information about our user base. We do not link this automatically collected data to personal information.

Internal Security Procedures

Information that you share on the website is kept strictly confidential and is fully secure. Your encrypted (encoded) information is protected using “Secure Socket Layers” (SSL) as it passes between your browser and this website. We follow generally accepted industry standards to protect the personal information you submit to us during transmission and once we receive it.

Please keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information, and they must abide by security, privacy, and confidentiality standards and agreements.


If you send questions or comments to an e-mail address listed on this website or via a contact form located on this website, we will share your correspondence with the Healthcare Highways, Inc. associate who is most capable of addressing your questions or concerns. We will retain your communications until we have done our best to provide you with a complete and satisfactory response before either discarding your communication or, in some cases, archiving it. We will not keep your e-mail address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.

While e-mail has become a standard communication tool used by many, Internet e-mail is not secure. For that reason, please do not use unsecured e-mail to communicate information to us that you may consider to be confidential. For communications concerning confidential information, please contact us as requested below.

California Privacy Rights

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies who conduct business in California a list of all third parties to which the company has disclosed certain personally identifiable information, as defined under California law during the preceding year, for third-party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting Healthcare Highways, Inc. using the contact information listed at the bottom of this Internet Privacy Statement.

Children’s Privacy

This website is not intended for use by children under age 18. Healthcare Highways does not knowingly collect personally identifiable information from children under age 13. If you are under age 13, do not provide any Personal Information on this Website or on or through any of its features or to us, including your name, address, telephone number, or email address. If we learn we have collected or received Personal Information from a child under age13 without verification of parental consent, we will delete that Personal Information. If you believe we might have any information from or about a child under age 13, please contact our HIPAA Privacy Officer directly at: hipaa@healthcarehighways.com.

Internet Privacy Statement Changes

This Internet Privacy Statement was effective as of 11/1/2013 and was last updated in October 2017. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights with or on behalf of any party.

If we change this website’s privacy practices, we will post those changes to this Internet Privacy Statement, the home page, and other appropriate places so you are informed of any changes in terms of what information is being collected, how the information is being used, and under what circumstances, if any, the information may be disclosed. Healthcare Highways, Inc. reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently.

Service Contact

If you have any questions about the Healthcare Highways website, or have technical problems with the site, please contact us at hch.operations@healthcarehighways.com, or call us at 866-945-2292.

More Information

This website is maintained by

Healthcare Highways

One Cowboys Way

Suite 290

Frisco, TX 75034