Understanding The Employer Role in an Improved Patient-to-Primary Care Physician Relationship

admin | May 29, 2019

image of physician looking directly at the camera for a blog post featured on harvard's primary care blog written by creagh milford do, mph chief medical officer of healthcare highways

Our Chief Medical Officer Creagh Milford DO, MPH FACOI shared this article on Harvard’s Primary Care blog. Enjoy his insights on the importance of the employer role in fostering the patient-to-primary care physician relationship in full there, and even more of his insights on our blog.



Creating sustainable, timely care delivery models designed to help patients achieve improved health outcomes is a challenge. The complex, chronic conditions of America’s workforce are driving the need for these models forcing employers into the position of leading health care delivery innovation.

Employers, the primary source of insurance for 55.7% of Americans[i], have found themselves tasked with reducing healthcare’s unprecedented, rising costs to protect employee health, talent retention, productivity, and their bottom line.

The necessity cannot be overstated: diabetes, which cost the U.S. $237 billion in care-related costs in 2017, and $90 Billion in lost productivity annually[ii], can be better managed through intensive primary care physician interaction that effectively changes a patient’s long-term behavior for the better.

Consistent, monitored behavior modification focused on greater medication compliance, diet, and lifestyle modification (with an awareness of socio-economic factors) is more than a “corporate wellness initiative,” it’s the only long-term way to guarantee a productive, talented U.S. workforce.


Read the rest of our Chief Medical Officer’s contribution to Harvard’s Primary Care blog here.

Creagh_Milford_DO_MPH_FACOI_Chief Medical Officer of Healthcare Highways


CREAGH MILFORD DO, MPH FACOI | Chief Medical Officer, Healthcare Highways Chief Medical Officer of Healthcare Highways, Inc., and a National Academies of Medicine Fellow, Creagh Milford DO, MPH, FACOI has held senior executive positions with FullWell, Mercy Health, Massachusetts General Physician Organization, Massachusetts General Hospital, and Partners Healthcare. He holds a Doctor of Osteopathy from the Chicago College of Osteopathic Medicine, and a master’s degree in Health Management and Policy from the Harvard School of Public Health, where he continues to guest lecture. He also held positions with the Centers for Medicare and Medicaid Services and the Department of Health and Human Services.