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Members

We’re so glad that you’re here. The good health and wellbeing of you and your covered family members is the focus of everything we do.

If you’re new to health insurance and want some general information, your Member Resource Center is the best place to start with answers to Frequently Asked Questions, member portal access, your claims history, member ID card access, and clear definitions of insurance terms.


Find a provider

Choose the state where your employer is headquartered.

Then match the network logo shown on the front of your membership ID card with one of the logos shown below. Click on your matching logo.

These networks form the Healthcare Highways service area.

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Oklahoma

HEALTHCARE HIGHWAYS PLUS


HEALTHCARE HIGHWAYS SYNC

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OKLAHOMA HEALTH NETWORK (OHN)

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HEALTHCARE HIGHWAYS LOGIX

HEALTHCARE HIGHWAYS SYNC PLUS

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For members in the Healthcare Highways networks at left, find your outside-of-service-area providers here.

Note: logo must appear on your member ID card.

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Disclaimer: All providers in PHCS inside Oklahoma are considered in network within the Healthcare Highways Plus Plan. If you are not able to find your Oklahoma provider within the Healthcare Highways Plus search, you may also refer to the PHCS search customized for Healthcare Highways.

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Texas

HEALTHCARE HIGHWAYS SYNC

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HEALTHCARE HIGHWAYS SYNC VERITY

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HEALTHCARE HIGHWAYS LOGIX

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HCH LOGIX FOR TYLER ISD

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To find an in-network provider when you are located outside of a Healthcare Highways service area, see our network partners below.

For members in the Healthcare Highways networks at left, find your outside-of-service-area providers here.

Note: logo must appear on your member ID card.

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Disclaimer: All providers in PHCS inside Oklahoma are considered in network within the Healthcare Highways Plus Plan. If you are not able to find your Oklahoma provider within the Healthcare Highways Plus search, you may also refer to the PHCS search customized for Healthcare Highways.

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Louisiana

HEALTHCARE HIGHWAYS SYNC VERITY

HEALTHCARE HIGHWAYS LOGIX VERITY

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VERITY HEALTHNET

For members in the Healthcare Highways networks at left, find your outside-of-service-area providers here.

Note: logo must appear on your member ID card.

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Disclaimer: All providers in PHCS inside Oklahoma are considered in network within the Healthcare Highways Plus Plan. If you are not able to find your Oklahoma provider within the Healthcare Highways Plus search, you may also refer to the PHCS search customized for Healthcare Highways.



Member portals

We’re here for you in whatever way works best for you. Our member portals let you take control and look up information on your own, or call our customer service teams

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Health Plan Member Portal

www.HCHHealthPlan.com/members


Things you can do:
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Pharmacy Services Member Portal

www.Cerpassrx.com/members


Things you can do:
Member Support:

For plan numbers that start with "HH" , call 800.397.9524

For plan numbers that start with "HP" , call 844.486.8229

Pharmacy Help Desk:

call
844.636.7506

Customer service representatives are available 8 a.m. to 5 p.m., Central Time, Monday through Friday. Our customer service interactive voice support is available, 24/7

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Member quick tips

  1. All the information you need to go to an appointment with a provider is printed on your member ID card. Keep it handy when you speak to a customer service representative or when you use your online Member Portal. On the front of the card, you’ll find your group name and number and your member number, which you will use for anything related to your health and/or pharmacy plan. The back of your card reminds you how to reach us if you need answers or help.
  2. For Healthcare Highways Health Plan members, please remember that you must obtain pre-certification for all hospital admissions, some outpatient surgeries, and several other services noted in your plan. Failure to do so may result in a reduction of benefits. Please call the appropriate number below to pre-certify and to get more details.
    • For group numbers that start with “HH” (in Oklahoma and Texas), call 866.353.8162
    • For group numbers that start with “HH” (in Louisiana), call 866.547.4255.
    • For group numbers that start with “HP” (in all states), call 844-808-1247.
  3. Check your Member Benefit Handbook for out-of-network options. You may not have to use in-network providers for all your care, but your out-of-pocket costs will be lower if you do. If your plan does not include an out-of-network benefit, then it is unlikely to cover any expenses that are related to an out-of-network provider.
  4. As a member, you have rights and responsibilities. We’ve posted those rights and responsibilities below.

Member resources

Here you have everything you need in one easy spot. We hope you’ll take advantage of all these resources to stay informed and engaged. Mostly, we want to help you get and stay well.

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FREE Online Wellness Portal

As an extra benefit for our Healthcare Highways Health Plan members, enjoy our free online wellness portal: SparkPeople, the world’s largest healthy-living community, has a free online diet and fitness program. Create a personalized fitness plan, customize meal plans, get advice from experts on diet and exercise, and much more.

"Spark” change in your life today!

Contact us today

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Provider Search - A few disclaimers